Meshy Terms of Service

Last Updated: September 19, 2026

These Terms of Service ("Terms") govern your access to and use of the platform provided by Meshy LLC ("Meshy" or "Provider"). Meshy is an AI-powered creative platform that enables users to generate 3D models, textures, and animations quickly and easily, and also provides related tools and features such as an API, a gallery for sharing and showcasing content and plug-ins that integrate with other software, (collectively, the "Service").

You may enter into a separate Order Form ("Order"), or addendum with Meshy that references and incorporates these Terms. Together with any such Order, Data Processing Addendum ("DPA"), and our Privacy Policy, these Terms form the entire agreement between you and Meshy, (the "Agreement"). If you have signed an Order Form with Meshy, you are an "Enterprise Customer".

By accessing or using the Service, you ("Customer," "your" or "you") agree to these Terms. If you do not agree to these Terms, you may not access or use the Service.

Meshy may update or modify this Agreement from time to time. Meshy will notify you of the amendments 7 calendar days in advance. For amendments that are material or disadvantageous to you, Meshy will individually notify you 30 calendar days in advance. Any changes will take effect on the date indicated as "Last Updated" at the top of this page. Your continued use of the Service after any changes take effect constitutes your acceptance of the revised Agreement.

1. Access to the Service

1.1 Age Restrictions

You must be at least 14 years old or the minimum age required in your country to consent to use the Service. By using Meshy, you represent and warrant that you meet this age requirement. If you are under 18, you represent that you have your parent or guardian's permission to use the Service.

1.2 User Accounts and Authorized Access

To access and use the Service, you may be required to register for an account and provide certain information. All personal data you submit during registration or through your use of the Service is governed by our Privacy Policy. You agree to provide information that is accurate, complete, and current at all times.

Your use of the Service is limited to the scope of the account type you select and purchase. Depending on your account type, access to and use of the Service is permitted solely for your internal use and only by you, if you are an individual user, or by your employees, contractors, consultants, and agents who are permitted by you to access and use the Service under this Agreement and for whom access has been purchased (collectively, "Authorized Users").

You agree not to share your account credentials with, or otherwise provide access to, any individual who is not an Authorized User. You are fully responsible for all use of and activity conducted under your account, whether authorized by you or not. You must use reasonable efforts to ensure that all Authorized Users are aware of and comply with the terms of this Agreement in connection with their use of the Service. Meshy is not liable for any losses arising from the unauthorized use of your account, except where such losses are caused by Meshy's willful misconduct or gross negligence. You agree to promptly notify Meshy of any unauthorized access to, or use of, your account credentials or any other breach of security.

1.3 Privacy Policy

Meshy complies with its Privacy Policy in providing the Service. The Privacy Policy may be updated from time to time as described therein. By accessing or using the Service, you acknowledge that you have read and accepted the Privacy Policy and consent to Meshy's collection, use, and disclosure of information in accordance with its terms.

2. Using the Service

2.1 Access Grant, Availability, and Quality

Meshy grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service during the Term (as defined below). Meshy reserves all rights not expressly granted to you under this Agreement.

The Service may be modified, updated, or discontinued from time to time. If Meshy makes material changes that negatively impact your use of the Services, Meshy will provide you with advance notice, except in urgent situations such as preventing abuse, responding to legal requirements, or addressing security and technical issues, etc. Except as otherwise agreed in a separate written agreement between you and Meshy, Meshy makes no guarantees regarding the quality, stability, uptime, or reliability of the Service, and will not be liable for any unavailability or interruption of the Service, in whole or in part, at any time or for any duration.

2.2 Customer Input

As part of your use of the Service, you may upload, post, submit, transfer or otherwise provide data, text, prompts, images, works, API calls, code or other materials ("Customer Input") through the Service. You agree that you will not include any personally identifiable information about yourself or any third party in your Customer Input, including but not limited to financial information, Social Security numbers, physical address or any other data that could identify a specific person.

You represent and warrant that you have all rights, licenses, and permissions needed to input such Customer Input into the Service and the legal right and authority to grant Meshy the license and rights as set forth herein.

2.3 Service Assets

The Service may make available to you animations, character rigs, precomputed textures, or other assets for you to combine with your Customer Input. ("Service Assets")

2.4 Customer Output

The Service may return information, data, materials, text, images, code, works, or other content generated by or otherwise output from the Service in response to Customer Input (collectively, "Customer Output").

You are solely responsible for reviewing and evaluating all Customer Output for accuracy, completeness, and other factors relevant to your use before using, distributing, or relying on Customer Output. You are solely responsible for all decisions, actions, or omissions taken in reliance on or based on such Customer Output.

The Service may include machine-readable metadata, digital watermarks, or other identifiers in Customer Output to identify that the Customer Output was generated by AI. You agree not to remove, alter, disable, or otherwise tamper with such identifiers.

2.5 Storage of Customer Output

Customer Output generated and stored under a Meshy Enterprise Plan shall be retained indefinitely by default, unless otherwise configured by the Enterprise Customer within the Service or explicitly stipulated in an applicable Order Form. In the event that an Enterprise Customer elects to configure a specific retention period (currently ranging from 1 to 30 days), all such Output will be subject to automated deletion upon the expiration of the configured timeframe without further notice. Unless superseded by a separate written agreement executed by the parties, these retention and deletion protocols shall constitute the governing standard for all Enterprise accounts.

Customer Output generated by Customers using the APIs, other than Enterprise Customers, will be deleted three (3) days after it is generated.

For Customers using the Webapp Services, Meshy may establish and enforce a storage limit for Customer Output stored within your account. Meshy may, at its sole discretion, delete or remove any Customer Output that exceeds this limit or that is associated with an inactive account. Meshy will use commercially reasonable efforts to provide reasonable notice before any such deletion or removal. You are responsible for backing up any Customer Output that you wish to keep permanently.

2.6 Use Restrictions

Your use of the Service is subject to the rights explicitly granted in this Agreement. You agree you may not use the Service in the following manner or for the following purposes: (i) violate any applicable federal, state, local, national, and international laws or regulations; (ii) reverse engineer, decompile, disassemble, modify, create derivative works of, or otherwise create, attempt to create or derive, or permit or assist any third party to create or derive, the source code underlying the Service; (iii) infringe upon or violate any third party rights, including intellectual property rights or rights of publicity or privacy; (iv) develop or offer competitive products or services or engage in competitive analysis; (v) resell or redistribute the Service or access to the Service; (vi) allow multiple users to use one user account; (vii) use the Service to attempt to or actually deceive or defraud; (viii) introduce any virus, Trojan horse, malware, or other malicious code through the Service; (ix) attempt to gain unauthorized access to or interfere with any parts of the Service; (x) to transmit or submit any sensitive personal data, including but not limited to social security numbers, dates of birth or financial information; (xi) use generated digital assets to train, develop, or improve AI models that are competitive with Meshy; or (xii) use the Service in violation of Meshy's acceptable use policy, which can be found at https://www.meshy.ai/acceptable-use-policy, ("AUP").

You are responsible for all content you, or an Authorized User, inputs, creates, or shares on the Service. We reserve the right to monitor your use of the Service to assess compliance with this Agreement, and reserve the right to suspend or terminate your user account and access to all or part of the Service in accordance with Section 5.

2.7 Third-Party Products

The Service may permit access to third-party software, content, tools or other products not owned or controlled by Meshy that are included in, incorporated into, or accessible through the Services ("Third-Party Products"). For purposes of this Agreement, these Third-Party Products are subject to their own terms and conditions which may be presented to you for acceptance by website link or otherwise. The Service may also include or incorporate Third-Party Products licensed or provided by third parties that require us to pass through additional terms to you. You shall comply with all such applicable terms. Provider disclaims all warranties, indemnities, and liabilities with respect to such Third-Party Products.

2.8 Aggregated Statistics

Meshy may monitor your use of the Service and collect and compile data and information related to your use of the Service to be used by Meshy in an aggregated and anonymized manner, including to improve our models, compile statistical and performance information related to the provision and operation of the Service ("Aggregated Statistics"). Aggregated Statistics does not include Customer Input or Customer Output. As between Meshy and you, all right, title, and interest in Aggregated Statistics, and all intellectual property rights therein, belong to and are retained solely by Meshy. You agree that Meshy may use and make publicly available Aggregated Statistics to the extent and in the manner permitted under applicable law; provided that such Aggregated Statistics do not identify Customer or Customer's Confidential Information.

2.9 Training on User Content

Meshy may use Customer Inputs and Customer Outputs (collectively, "User Content") from non-Enterprise Customers to train, validate, test, or improve Services unless otherwise agreed to in the Order.

2.10 Subscription Features

Each subscription plan includes a defined set of features, such as credits, downloads, and task queue priority (collectively, the "Features"). For details on how to use and manage each Feature, please visit our help center, located at https://help.meshy.ai/en/.

Subscription Features are allocated on a monthly basis and automatically renew each month. Features do not roll over from one month to the next, and once expired, unused Features have no value and cannot be reinstated. Each plan includes a specific amount and type of Features, as described on our Pricing Page or as otherwise set forth in your applicable Order.

If you use all your monthly credits before the end of the cycle, you may purchase additional credits at any time ("Additional Credits") to continue using the Services. Additional Credits remain available in your account for up to one (1) year from the date of purchase, after which any unused balance will automatically expire.

Meshy may modify or update the Features included in each plan from time to time.

2.11 Processing Data

By using the Service, you grant Meshy permission to collect, use, store, and otherwise process your data in accordance with these Terms of Service (and our DPA, if applicable). Meshy processes the data you provide when using the Service, including account details, Customer Inputs, and other information you choose to share.

3. Intellectual Property

3.1 Meshy's Intellectual Property

Meshy owns all right, title, and interest in and to the Service, including but not limited to the website, Meshy's end user documentation related to the Service, and Aggregated Statistics, (collectively, "Meshy IP").

Meshy hereby grants you a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display Service Assets solely to the extent incorporated into and necessary for Customer to use and otherwise exploit the Customer Output.

Meshy hereby grants you a non-exclusive, royalty-free, worldwide license to reproduce, distribute and otherwise use and exploit the Meshy IP solely as necessary to use and access the Service.

Other than as expressly allowed by us in writing, nothing herein or in the Service may be implied as granting any license, assignment, or right to copy or use Meshy intellectual property without prior authorization.

3.2 Ownership of User Content; Rights Granted to Meshy

Customers using Meshy's Services under the free plan, acknowledge and agree that Meshy owns all right, title, and interest, including all intellectual property rights, in and to the Customer Output and makes such rights available to free plan customers under the Creative Commons Attribution 4.0 International License (the "CC BY 4.0 License"), as long as the free plan customer provides appropriate credit to Meshy. For more information about the CC BY 4.0 License, please see https://creativecommons.org/licenses/by/4.0/.

Customers on a paid Meshy plan have the option to keep their User Content private and your User Content will not be used for any purpose other than as outlined here. As between Meshy and those Customers on a paid Meshy plan, and to the extent possible under applicable law, such customers on a paid Meshy plan own their Customer Output. By using our Service and providing or generating User Content, Customers grant Meshy a non-exclusive, royalty-free, worldwide license to reproduce, distribute, and otherwise use and display the User Content and Process the User Content as may be necessary for Meshy to provide the Service to you and as otherwise permitted under these Terms.

Notwithstanding anything in this Agreement to the contrary, unless prohibited by applicable law, Meshy may delete User Content at any time if Meshy determines that User Content violates the terms of this Agreement or that deletion is necessary to comply with applicable law.

3.3 Community License

You agree that, if You upload, post, submit, or otherwise make available any image or other content on the Meshy Community page (collectively, "Community Content"), such Community Content is licensed to the public and other users of the Meshy Community page as follows: (a) Customer Output, including 3D models, is licensed under the Creative Commons Zero (CC0) 1.0 Universal Public Domain Dedication (the "CC0 License"); and (b) all other Community Content, including images You upload, is licensed under the Creative Commons Attribution-NonCommercial 4.0 International license (the "CC BY-NC 4.0 License"). You agree to the terms and conditions of the applicable license. For more information, please see https://creativecommons.org/publicdomain/zero/1.0/ and https://creativecommons.org/licenses/by-nc/4.0/.

By submitting or otherwise making Community Content available on the Meshy Community page, You grant Meshy a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, and sublicensable license to reproduce, modify, prepare derivative works of, display, perform, and distribute such Community Content for the purposes of providing, operating, developing, improving, marketing, and commercializing the Services, the Meshy Community page, and Meshy's products and services. This license survives termination of this Agreement by any party, for any reason.

3.4 User Content Representations

You represent and warrant that you own the User Content and your Community Content or have obtained all necessary permissions to share it, that such content does not infringe or violate any intellectual property, privacy, or other rights of any third party, and that you have full authority to grant the rights and licenses set forth in these Terms. If Your Community Content includes the name, image, likeness or voice of any identifiable person, You represent and warrant that You have obtained all necessary consents and releases from that person or their legal guardian.

3.5 Feedback

If you provide feedback, you grant us a perpetual, worldwide, irrevocable, royalty-free license to use it without restriction.

3.6 Publicity

Unless separately agreed to in writing by the parties, Meshy may use Customer's name, logo and word marks to identify Customer as a customer of Meshy's Services, including on Meshy's public website and marketing materials. Meshy agrees that such use shall not be deemed Customer's endorsement of Meshy's Services. Customers may terminate such rights at any time by providing Meshy with written notice.

4. Billing and Payments

Unless otherwise specified in an Order Form, fees associated with the access and use of the Service will be billed on a monthly recurring basis or annual basis, either by automatic charge to your designated payment method or by invoice, as specified at the time of purchase or in an applicable Order.

Your subscription will automatically renew at the end of each billing cycle (monthly or annual, as applicable) at the then-current rates unless you cancel prior to renewal in accordance with this Agreement. For annual subscriptions, we'll send you a renewal notice 30 days before your plan renews. This gives you time to review your subscription and decide whether to continue.

If you'd like to cancel your monthly plan or annual subscription, you can do so in your account. Monthly plans will remain active until the end of the current billing cycle, and annual subscriptions will remain active until the end of the paid year.

Unless otherwise specified in an Order, all fees are quoted and payable in United States dollars. Fees are exclusive of taxes. You are responsible for all sales, use, VAT/GST, and similar taxes. Unless set forth in the applicable Order, payment is due within thirty (30) days of receipt of the relevant invoice, or at the time of billing for automatically billed accounts. Failure to pay the fees by the payment due date may result in a suspension or termination of the Service, and all outstanding fees will become due and payable immediately without further action or notice. For any due but not paid fees, Meshy may charge interest on the past due amount at the rate of 1.5% per month calculated daily and compounded monthly or, if lower, the highest rate permitted under applicable law and get reimbursed for all reasonable costs incurred in collecting any late payments or interest, including attorneys' fees, court costs, and collection agency fees. Unless otherwise expressly provided in this Agreement or an Order, all fees paid under the Agreement are non-cancelable and non-refundable.

Meshy may invoice you for your use of the Service through a third-party payment service provider. The third-party service provider's terms of service shall govern and supersede this Agreement in case of conflict only as to the billing and payment terms.

5. Term and Termination

The term of this Agreement will commence on the date you first use the Service, or the applicable effective date of an Order, whichever is earlier, and will continue until terminated as set forth in this Section 5 (the "Term").

If you purchase a subscription to the Service, it will automatically renew for additional terms of the same length unless either you or Meshy gives written notice to terminate at least thirty (30) days prior to the end of the then-current term.

We reserve the right to suspend your access to the Service or terminate this Agreement if (i) we need to prevent a credible risk of harm or liability to Meshy or a third party; (ii) you use Meshy in a way that violates our AUP or this Agreement, (iii) we are required to do so by law, or (iv) You become insolvent, are unable to pay your debts as they become due, become subject to any voluntary or involuntary bankruptcy or insolvency proceeding, make or attempt to make a general assignment for the benefit of your creditors, or apply for or have appointed a receiver, trustee, custodian, or similar agent to take control of or sell a material portion of your property or business. We will take reasonable steps to provide you with written notice prior to such suspension or termination.

This Agreement will remain in full force and effect until your use of the Service stops, or is terminated by Meshy. You may not cancel or terminate this Agreement without our express written consent, except in the event of Meshy’s default.

6. DMCA and Takedowns Policy

6.1 Notification Procedures

We respect the intellectual property rights of others. If you believe that material located on or linked to by the Service violates your copyright or trademark, please send a notice of claimed infringement by using this form or by email to support@meshy.ai with the subject "Takedown Request", and include the following:

1. Your physical or electronic signature.
2. Identification of the copyrighted work (or mark) you believe to have been infringed or, if the claim involves multiple works, a representative list of such works.
3. Identification of the material you believe to be infringing in a sufficiently precise and detailed manner to allow us to locate that material.
4. Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
5. A statement that you have a good faith belief that use of copyrighted material is not authorized by the copyright owner, its agent, or the law.
6. A statement that the information in the written notice is accurate.
7. A statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

If the copyright owner's rights arise under the laws of a country other than the United States, please identify the country.

You may also send notices containing the above-required information to the following Address;

Meshy LLC Murphy Square, 111 West Evelyn Avenue, Suite 304, Sunnyvale, CA 94086

Upon receipt of a notice that complies with the foregoing, we reserve the right to remove or disable access to the accused material or disable any links to the material; notify the party accused of infringement that we have removed or disabled access to the identified material; and terminate access to and use of the Service for any user who engages in repeated acts of infringement.

Please be aware that if you knowingly misrepresent that material or activity on the Service is infringing your copyright, you may be held liable for damages (including costs and attorneys' fees) under Section 512(f) of the DMCA.

6.2 Counter-Notification Procedure

If you believe that material was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us by submitting a written notification to our copyright agent designated above. Such notification must include substantially the following:

1. Your physical or electronic signature.
2. An identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled.
3. Adequate information by which we can contact you (including your name, postal address, telephone number, and, if available, email address).
4. A statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.
5. A statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Service may be found) and that you will accept service from the person (or an agent of that person) who provided us with the complaint at issue.
6. Our designated agent to receive counter notices is the same as the agent shown above.
7. The DMCA allows us to restore the removed content within 10-14 business days unless the complaining party initiates a court action against you during that time period and notifies us of the same.
8. Please be aware that if you knowingly materially misrepresent that material or activity on the Service was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorney's fees) under Section 512(f) of the DMCA.

7. Warranties and Disclaimers

7.1 Limited Warranty

Meshy represents and warrants that (i) the Service will perform materially as intended and will not materially decrease the overall functionality of the Service during the subscription term (the "Performance Warranty"), and (ii) any Professional Service will be delivered in a professional and workmanlike manner (the "Professional Service Warranty"). These warranties do not apply to issues caused by misuse of the Service, unauthorized modifications, third-party products or data, or circumstances beyond Meshy's reasonable control.

Meshy will use reasonable efforts to correct a verified breach of the Performance Warranty or Professional Service Warranty reported in writing by Customer. These procedures are Customer's exclusive remedies and the Company's sole liability for breach of the Performance Warranty or Professional Service Warranty.

7.2 Disclaimers

EXCEPT AS EXPRESSLY SET FORTH IN THE LIMITED WARRANTY SECTION ABOVE, THE SERVICES AND CUSTOMER OUTPUT ARE PROVIDED "AS-IS" AND "AS-AVAILABLE" WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR OTHERWISE. MESHY DOES NOT MAKE ANY WARRANTY OR REPRESENTATIONS WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICES OR ANY CUSTOMER OUTPUT. WITHOUT LIMITING THE FOREGOING, MESHY DOES NOT REPRESENT OR WARRANT THAT THE SERVICE OR CUSTOMER OUTPUT WILL BE ACCURATE, RELIABLE, ERROR-FREE, UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE SITE OR SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE SERVICE WILL OTHERWISE MEET YOUR NEEDS, EXPECTATIONS, OR ACHIEVE ANY PARTICULAR RESULT. YOU ACKNOWLEDGE THAT, DUE TO THE NATURE OF AI TECHNOLOGY, CUSTOMER OUTPUT MAY BE INACCURATE, MISLEADING, BIASED, OFFENSIVE, NON-UNIQUE, OR MAY NOT QUALIFY FOR INTELLECTUAL PROPERTY PROTECTION. MESHY HEREBY DISCLAIMS, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, DUE TO THE NATURE OF GENERATIVE AI TECHNOLOGY, THE SERVICE MAY GENERATE SIMILAR OR IDENTICAL 3D MODELS FOR DIFFERENT USERS WHO PROVIDE SIMILAR 2D INPUTS. MESHY DOES NOT GUARANTEE THE UNIQUENESS OF THE CUSTOMER OUTPUT NOR THAT IT WILL NOT RESEMBLE EXISTING 3D MODELS OR OTHER USERS' GENERATED ASSETS.

8. Indemnification

You agree to, to the fullest extent permitted by applicable law, defend, indemnify, and hold harmless Meshy as well as our shareholders, directors, officers, employees, agents, advisors, affiliates, assignors, and licensors from and against any and all third party claims, causes of action, demands, liabilities, damages, losses, fines, penalties, costs and expenses, and settlements including without limitation, reasonable attorney's fees, arising from or related to: (i) your unauthorized use of the Service; (ii) your breach of any provision in this Agreement; or (iii) your violation of applicable laws, except where such damages are caused by Meshy’s negligence or willful misconduct.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER YOU OR MESHY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO THE LOSS OF REVENUE, PROFITS, DATA, USE, GOODWILL OR REPUTATION, BREACH OF DATA OR SYSTEM SECURITY, PUNITIVE DAMAGES, OR THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, INCURRED OR SUFFERED BY THE OTHER PARTY OR ANY THIRD PARTY IN CONNECTION WITH THIS AGREEMENT, WHETHER IN AN ACTION IN CONTRACT, TORT, BASED ON A WARRANTY, OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL EITHER YOU OR MESHY'S AGGREGATE LIABILITY RELATED TO THIS AGREEMENT EXCEED THE AMOUNT ACTUALLY PAID OR PAYABLE BY YOU TO MESHY IN THE TWELVE (12) MONTHS PRIOR TO THE FIRST INCIDENT THAT GAVE RISE TO THE LIABILITY, EXCEPT WHERE SUCH DAMAGES ARE CAUSED BY MESHY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

10. Dispute Resolution

To the extent permitted by applicable consumer protection laws, in the event a dispute, controversy, or claim arises out of or relating to these terms ("Dispute"), the Dispute will be resolved by binding arbitration rather than in court. Should a Dispute arise, the complaining party shall first attempt in good faith to resolve the Dispute by delivering written notice to the other party describing the facts and circumstances (with relevant documentation) of the Dispute, and allowing the receiving party thirty (30) days since the date of notice delivery to respond.

If the Dispute is not resolved within thirty (30) days after the notice is delivered, the Dispute shall be resolved by arbitration by the American Arbitration Association's International Centre for Dispute Resolution in accordance with its Expedited Commercial Rules in force as of the date of these Terms ("Rules"). The parties will mutually select one arbitrator, and the arbitration shall be conducted in San Francisco County, California, USA.

EACH PARTY AGREES THAT THEY ARE KNOWINGLY AND IRREVOCABLY WAIVING THE RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM AND THE RIGHT TO JOIN AND PARTICIPATE IN A CLASS ACTION, TO THE FULLEST EXTENT PERMITTED UNDER THE LAW IN CONNECTION WITH THIS AGREEMENT.

The arbitration award will be final and binding on the parties and its execution may be presented in any competent court, including any court with jurisdiction over either party or any of its property. Each party will bear its own lawyer's and expert's fees and expenses, regardless of the arbitrator's final decision regarding the Dispute. Either party may apply to any competent court for injunctive or other equitable relief necessary to protect its rights pending resolution of the arbitration.

11. General Provisions

11.1 Governing Law

To the extent permitted by applicable consumer protection laws, this Agreement will be governed by and construed in accordance with the internal laws of the State of California, provided, however, that to the extent any provision of this Agreement conflicts with any mandatory provisions of Japanese law, such mandatory provisions of Japanese law will apply solely to the extent of such conflict. Any legal suit, action, or proceeding arising out of or related to this Agreement or the licenses granted hereunder must be instituted in the federal courts of the United States or the courts of the State of California in each case located in Santa Clara County, California and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action, or proceeding. This Agreement will not be governed by the United Nations Convention on Contracts for the International Sale of Goods.

11.2 Waiver and Severability

Failure by you or Meshy to enforce any term of this Agreement is not a waiver of that term or any other term. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11.3 Assignments

Neither you nor Meshy may assign these Terms, in whole or in part, without the other party's prior written consent, except as expressly permitted in an applicable Order Form.

11.4 Sequence of Precedent

In the event of a conflict, the documents will control in the following order: the Order, the DPA, and then these Terms.

11.5 Force Majeure

Meshy will not be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, ("Force Majeure Event") including earthquake, flood, or other natural disaster, act of God, labor controversy, civil disturbance, terrorism, riots, or war.

11.6 Survival

Upon expiration or termination of this Agreement, all rights and obligations will immediately terminate except that any terms or conditions that by their nature should survive such expiration or termination will survive, including the terms and conditions relating to payment, intellectual property rights, disclaimers, indemnifications, limitations of liability, dispute resolution, and the general provisions in section 11.

11.7 Amendment

Unless otherwise specified in an Order Form, you will be notified of modifications through notifications or posts on Meshy website or direct email communication from us. You are responsible for reviewing and becoming familiar with any modifications. Your continued use of the Services after the effective date of the modifications will be deemed acceptance of the modified terms.

11.8 Notice

All notices, requests, consents, claims, demands, waivers, and other communications, (each a "Notice"), under this Agreement must be in writing. Notice sent to Meshy shall be sent by email to legal@meshy.ai, with a copy to Meshy's registered address. Meshy may provide notices to you by email to the address associated with your account.

11.9 Language

This Agreement is made in the English language. Any translation is provided for convenience only. In the event of any inconsistency or conflict between the terms of this Agreement and any translation of this Agreement in different languages, the English version of this Agreement shall prevail, unless local law requires otherwise.

11.10 Entire Agreement

This Agreement contains the entire agreement between you and Meshy regarding the Service, and supersedes any prior or contemporaneous agreements between you and Meshy.

Attribution:

Open Source Software Licensed under the AGPL 3.0 License: BambuStudio
Copyright(C) 2021-2025 Lunkuo All Rights Reserved
Source code of this software can be obtained from: https://github.com/bambulab/BambuStudio
See full text of AGPL-3.0 at: https://www.gnu.org/licenses/agpl-3.0.en.html

Meshy Terms of Service Addendum — 3D Printing Services

Last Updated: September 19, 2026

This Terms of Service Addendum for 3D Printing Services (“Printing Terms”) supplements and forms part of the Meshy Terms of Service (“Terms”). These Printing Terms govern your use of the Meshy 3D Printing Services, including 3D printing services made available through the Meshy Shop (https://www.meshy.ai/shop), which allow you to submit the 3D model files generated through Meshy’s Services and order physical items produced from those files (“Printing Service”). If there is a conflict between these Printing Terms and the Terms, these Printing Terms will control with respect to the Printing Service. Capitalized terms not defined here will have the meanings set forth in the Terms. By using the Printing Service, you agree to these Printing Terms.

1. Order Fulfillment

The Printing Service is fulfilled by a third party service provider, who will manufacture and ship the printed item directly to you. You acknowledge that Meshy does not manufacture, produce, or ship the 3D printed items, and authorize Meshy to share your order information with such third party service provider, including your 3D model files (“Model File”), your name and mailing address, contact details, reference images, and other specifications that you include in the order.

Please note that orders cannot be modified or cancelled once submitted.

2. Shipping and Delivery

Orders will be shipped to the address that you provide in your order. You are responsible for ensuring that your shipping address and related order information is complete and accurate. Incorrect or incomplete information may cause delays or unsuccessful delivery, and additional charges may be incurred for any address correction, re-shipment, re-delivery, or other related issues. Meshy is not responsible for delays, delivery failures, losses, additional charges, or other issues that result from inaccurate or incomplete information that you provide.

Please note that delivery timelines provided are estimates only, and may vary depending on production availability and shipping conditions.

3. Use Restrictions

You may not use the Printing Services to produce any items that are unlawful, infringing, or otherwise prohibited under the Terms, these Printing Terms, Meshy guidelines, or violate applicable laws. Meshy reserves the right to reject or cancel any orders at any time as necessary to comply with applicable laws and enforce these restrictions.

4. Fees

All fees for the Printing Service, including for printing, shipping, applicable taxes, and other charges will be as presented during the checkout process before you submit your order. By submitting an order, you authorize Meshy and its third party payment service provider to process your payment. Unless otherwise specified in writing, all payments made for Printing Services are non-cancelable and non-refundable.

5. Product Quality; Defects

If an item produced by the Printing Services is materially defective or materially fails to conform to your order specifications, you must notify Meshy within 30 days of delivery. Meshy may request photographs or other details in order to evaluate the issue. Meshy may coordinate with the third party service provider regarding the reported issue, but you acknowledge and agree that the third party service provider is solely responsible for the manufacturing, quality, and fulfillment of the printed items. Any replacement, refunds, or other remedies will be determined by the third party service provider in accordance with its policies.

6. Use of Model Files; Intellectual Property

By using the Printing Services, you grant Meshy and its third party service provider a limited right to use your Model Files and related order content for the purpose of manufacturing and fulfilling your order. You represent and warrant that you have all necessary rights to submit such content and authorize Meshy and its third party service provider to use such content to manufacture and fulfill your order. You agree not to upload onto or use the Printing Services in any way that infringes or violates any third party intellectual property or privacy rights.

7. Ratings and Reviews.

You may submit ratings, reviews, images, or other comments regarding the items that you order through the Printing Services (“Reviews”). Reviews may be displayed to other users in connection with the Printing Service, along with certain information associated with your Review, such as your name and profile image. Reviews constitute User Content under the Terms.

8. Disclaimers; Limitation of Liability

THE PRINTING SERVICE, INCLUDING ANY ITEMS PRODUCED THROUGH THE PRINTING SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. MESHY SHALL NOT BE LIABLE FOR ANY ISSUES ARISING FROM MANUFACTURING, SHIPPING, OR DELIVERY, INCLUDING ANY DEFECTS, DELAYS, OR FAILURES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, MESHY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES WITH RESPECT TO THE QUALITY, SAFETY, LEGALITY, PERFORMANCE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THE PRINTING SERVICES OR ANY PRINTED ITEM PRODUCED THROUGH THE PRINTING SERVICES.

Meshy shall not be liable for any acts or omissions of any third party service provider or issues arising from such third party service provider’s manufacturing or shipping, including defects, delays, failures, or lost items.

9. Contact Us

To report order issues or if you have any questions regarding the Printing Services, please contact: support@meshy.ai